Shipping policy
Shipping Policy for Advanced Generic
Effective Date: December 2023
At Advanced Generic, we strive to provide you with the best possible shopping experience, including efficient and reliable shipping services for our dietary supplements. This Shipping Policy outlines the terms and conditions related to shipping and delivery of our products.
Shipping Methods
1.1 Shipping Carriers
- We use reputable shipping carriers to deliver your orders, such as UPS, to ensure the safe and timely delivery of our products.
1.2 Shipping Locations
- We offer shipping within US Continent and regions and are continually working to expand our shipping destinations.
2. Shipping Times
2.1 Processing Time
- Orders are typically processed within 1-2 business days after payment verification.
2.2 Shipping Time
- Shipping times may vary based on your location and the shipping method selected during checkout. Estimated delivery times will be provided during the ordering process.
2.3 Delays
- Please note that unexpected circumstances, such as weather conditions or customs clearance, may occasionally cause delays beyond our control. We appreciate your patience in such situations.
Shipping Costs
3.1 Shipping Fees
- Shipping fees are calculated based on the selected shipping method, your location, and the weight of the products in your order. The exact shipping cost will be displayed during the checkout process.
3.2 Free Shipping
- We may offer free shipping for orders over a specified amount. Any applicable free shipping promotions will be clearly communicated on our website.
Tracking and Delivery
4.1 Order Tracking
- Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.
4.2 Delivery Confirmation
- Delivery confirmation will be sent to the email address provided during checkout once your order has been successfully delivered.
International Shipping
5.1 Customs and Import Duties
- For international orders, please be aware that you may be responsible for any customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are not included in our product prices or shipping fees.
6. Order Issues and Returns
- For information on order issues, returns, and refunds, please refer to our Return and Refund Policy [link to your Return and Refund Policy].
Contact Us
If you have any questions, concerns, or inquiries regarding our Shipping Policy or the shipping of your order, please contact us at:
- Email: orders@advancedgeneric.com
- Phone: 305-403-3788